Coronavirus Guidelines

Risk-free holiday

Experience and enjoy a wonderful holiday in the heart of the breathtaking mountain scenery of the sunny plateau. Our south-facing cosy apartments have been furnished with a great love of detail and promise a truly relaxing holiday. The peaceful setting and unobstructed views of the meadows, Wolfsee lake and impressive mountains will enchant you! To make it easier for you to plan your holiday, we have relaxed our cancellation terms due to COVID-19.

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Summer 2021

In the case of cancellation

  • Up to 30 days before planned arrival: postpone your stay in writing or free cancellation
  • From 30 days to 7 days before planned arrival: 70% of booking cost
  • 7 days before planned arrival: 90% of booking cost
  • Day of arrival or no show: 100% of booking cost

If there are border closures, a lockdown (Austria, Tyrol, country of origin) or a travel warningwith compulsory quarantine during the booking period, you may cancel your stay free of charge at any time. We also recommend you take out the Premium hotel cancellation insurance for your stay.

The insurance covers the following cancellation reasons:

Reasons for cancellation
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General information
  • Sanitizer dispensers are available in the entrance areas of all houses
  • Please maintain social distancing of 2 metres from other guests and employees where possible
  • Please wear a FFP2 mask if you have contact with other guests or employees
  • FAST check-in: we will send you an online form in advance to shorten the contact time at check-in. Please complete this before your arrival.
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Hygiene
  • High touch points are regularly sanitised (door handles, doorbell, light switches, bread shelf, card terminal, office surfaces etc)
  • Please ventilate your apartment daily
  • Ventilation: please open all windows and balcony doors before you check out. This ensures maximum safety for our cleaning staff.
  • Our cleaning staff are trained and work according to the highest standards with the aid of the “hollu Systemhygiene”
  • Our business has been certified with the Hollu hygiene certificate